I hope that we find you all well and I wish you all a happy and healthy February.
I would like to thank all of you for your continued support, understanding and patience with all of our new safety measures and the changes these have made to your patient journey. I would like to say on behalf of the team, that we still find it incredibly hard to ask you to wait outside of the practice prior to your appointment, please, please be assured this is to continue to ensure everyone’s safety. We wholeheartedly thank you for understanding and appreciating all that we are doing.
In this months update, I felt it was important to share with you some frequently asked patient questions:
Can I visit my Dental practice?
Dental health has been classed by our government as an essential service and you can leave your homes to attend appointments. Treetops will continue to care for your dental health through our, examinations, hygiene visits, implant, and orthodontic services. Preventive care and treatment are paramount to patient’s health and wellbeing and as healthcare professionals each one of the Treetops team are committed to providing safe and outstanding care for you all.
Is Treetops a safe place to visit?
Yes, YOUR SAFETY IS OUR PRIORITY. We are enthusiastically and with rigour implementing and adhering to, all the necessary COVID 19 safety measures, ensuring the safety of our team and of our patients. Our GOOGLE reviews are an amazing advocate of how these safety procedures have installed and increased confidence prior, during and following visits to Treetops through the COVID pandemic.
Are the Treetops Team vaccinated?
Yes, in addition to our robust safety measures, we are also delighted to announce that the whole of the Treetops Team has had their first vaccinations.
Are the Treetops Team regularly tested for COVID 19?
Yes, the whole of the Treetops Team is tested for COVID 19 twice a week.
Are you accepting new patients?
Yes, we are accepting new private and Denplan patients. We understand that a lot of patients have been left with no dental practice due to practices having limited resources, and Treetops aim is to support all patients as much as we possible can.
Why are the Treetops phones so busy?
We sincerely apologise that our phone lines can be very busy and I would like to share with you a few reasons as to why this is.
We now medically and COVID assess patients over the phone which as you can imagine can be time consuming.
We are still calling all our patients who have had appointments postponed or are now overdue for their checkups. If you are overdue or just require an appointment, please drop us a line or an email and we will arrange a time for you.
We may be checking out a patient at the reception desk and we prioritise face to face patients to ensure they are only in the building for as limited time as possible.
We have some patients who just want to chat and Treetops pride ourselves on being more than just a dental service, we take time to listen to patients concerns and ensure they feel heard and cared for.
Please do continue to bear with us, we are here, you are important to us and we do care.
Finally I would like to share with you – Treetops Take On Valentines Day
Whether you are someone who revels in roses or wishes for February 15th to come around just a little quicker, we all have something to celebrate this Valentines Day. This year Treetops are taking February 14th to acknowledge and celebrate the abundance of love that has shone over the past year. The past 12 months has been awash with uncertainty, fear, sadness and loss, to mention just a few, yet it has also been witness to incredible acts of love, so, forget the cards and the red roses and take a moment to celebrate with us…
With sheer dedication we all adapted and changed to ensure family, friends and neighbours were cared for; from delivering shopping to catch up conversations through windows to ZOOM quizzes with family and friends. I mean, who would have thought that our grandparents would master (and secretly enjoy) virtual socialising!.
At Treetops, we too mastered the art of quizzing over ‘WhatsApp’ orchestrated by our very own, newly appointed Quiz & Murder Mystery Master; Lab Technician Steve with his incredible talented assistant Liz (our superb marketing guru)! These virtual get togethers played such an important role in the building of our team and in keeping morale high.
On Thursday Evenings we all came together, young and old, to clap and say thank you to our frontline heroes and our wonderful NHS.
The unsolicited delivery of food parcels to hospitals and the homeless, a beautiful selfless act of sharing.
The incredible love affair the nation had for an inspiring gentleman; Captain Sir Tom Moore – no more words needed to describe his participation in bringing out the best in people!
At Treetops too, I was overwhelmed by the acts of kindness from our team who volunteered to call all of our elderly patients to check in on them during the first lock down, an outstanding act of caring.
And last but not least, our Treetops patients – your continued thanks, appreciation and concern for us has been incredibly touching and motivating – we thank you.
To sum up, even in the presence of such adversity – the encompassing act that has, and still does shine through it all, is the human ability to LOVE – HAPPY VALENTINES from all at Treetops. In the words of Hugh Grant… “love ACTUALLY IS all around”!
We have been incredibly lucky to have secured the services of two; kind, caring and experienced practitioners …
Firstly please welcome our new Implant Dentist Sanjeev
Please also give a warm welcome to our new Dental Practitioner Sindy!!!
Let’s get to know your awesome Dental Technician Steve!
Name: Stephen Churm
What is your job?
Can you tell us what a Dental Technician does?
I work alongside the Dentists, producing prosthetics for our patients, from dentures to mouthguards to orthodontic retainers. We have our own laboratory at Treetops Dental Surgery, which cuts down waiting times for the work to be made, and allows for a bespoke service as I can easily be called into a patient consultation if needed.
How long have you worked at Treetops
I have just realised I am now into my 36th year!
What was your very first job?
This is my first job, and things are very different now compared to 36 years ago! Dental technology is so advanced, there are many more treatment options open to patients, whereas before there was not a lot of choice available.
What did you want to do when you were growing up?
I actually wanted to work in the Royal Navy, but then an opportunity came up to learn a trade as a Dental Technician and I took it, and I haven’t looked back since!
What is a typical day like?
Everyday is different, that’s what I love about the job, no two treatments are the same, so I am always able to be creative and come up with new ways to make my prosthetics look as realistic as possible.
What’s the best thing about your job?
The best thing is that no two cases are the same and the people here are great to work with. I have got to know many close friends and patients here over the years.
What is the most challenging thing about your job?
The most challenging part for me is making sure I have done the best possible job I can do for each patient, I try and make sure each prosthetic is treated as if it were being made for a family member.
I am a perfectionist, and in my job it is so easy to “overdo” a prosthetic, when often times less is more. You need a good understanding of what looks natural on all skin tones and mouth shapes, luckily this is something that comes with experience.
How has COVID-19 affected you at work?
It has been eventful! I have experienced lows with having to self isolate at home, to highs being able to come back to the practice and see just how the team have just got on with everything. There has been some huge changes to the way we work now, but I feel a sense of pride that as a team we have all just taken it in our stride and just got on with it, it has been lovely to see. We came together during the first lockdown and kept ourselves busy by making sure we all took part in weekly team quizzes over WhatsApp, this trend has continued and now they are legendary!
Do you have a favourite memory working at Treetops?
I’m not sure one of them is my favourite but it is definitely memorable! I ride a motorbike and on the day of my interview all those years ago, I crashed my bike on the way into an interview with Mr Holden, Mr Glover and Mr Williams who were the owners at that time. I actually crashed into a patient that was on her way to an appointment with Mr Holden!. I broke my nose, cracked a couple of ribs but above all my young pride was very hurt!
Luckily I must of given a good impression though because I got the job!
I continued to ride my motorbike, even when an illness prevented me from riding my old bike, I was fortunate enough to find a charity organisation called NABD (National Association for Bikers with a Disability) who helped to customise my bike so I can continue my second passion riding a motorbike.
The bike that Steve rides today, purely for attention purposes!
Love your teeth on valentines day
Valentines day for many is a day filled with sugary treats and chocolates, but we thought you might like to consider alternatives to the traditional sugar fest, because Valentines day can soon become the day that your teeth are at risk of cavities and cracked or broken teeth.
Just because we are a Dental practice, it doesn’t mean we don’t eat chocolate from time to time, but we prefer dark chocolate to milk or white chocolate. Dark chocolates are full of antioxidants that can help keep bacteria levels in the mouth low, reducing the risk of cavities.
Cheese & Crackers
Sometimes a non-sugary snack is well-received to break up the amount of sweet flavour’s that often take over valentine’s Day. Some cheese cubes or slices and whole grain crackers can do just that. Not to mention, certain cheeses are really great for teeth. Chew on some cheddar or bring on the brie to help protect teeth from decay.
Whether you choose apple slices or strawberries cut to look like hearts, fruit is a healthy choice that still packs a sweet punch. Consider a fruit kebab or dunk full strawberries into some chocolate for extra dose of sweetness.
There are plenty of sugar-free sweet options out there that still give you the satisfaction of eating sweets without putting your teeth at risk for decay. The important thing to remember is that just because the label says ‘sugar free’ doesn’t mean it’s not just as tasty.
What to Avoid
To make an oral health conscious choice on your Valentine’s Day treats, you also need to know what to avoid. The following snacks are the worst for teeth:
Anything sticky or chewy
Sweets that are nothing but loose sugar
Super hard sweets
Avoiding foods that can be bad for your smile (or at least enjoying them in moderation) will help you keep cavities away. But it’s still important to brush and floss every day and maintain visits to your dentist at Treetops twice a year. If it’s time for your next visit, give us a call today on 01902 842 555
What do you serve that a polite recipient would immediately send back?
What is it that everybody does at the same time?
I go around in circles,
But always straight ahead
No matter where I am led.
What am I?
One of the Treetops Team Liz, gave blood recently and she wanted to share with you her experiences during Covid….
“After speaking to some of the nursing staff or “angels” as I like to call them, they mentioned that there has been some cancellations, or people not showing up, probably more so than usual, which could be due to people worried about giving blood during Covid. I would like to say that I have been giving blood for years and giving blood now is really no different, except for the safety measures of face masks, hand washing and social distancing, which lets be honest are all the things we are used to doing now. So, if you are put off giving blood at the moment, or you feel it is not safe, give the number above a call to check how the safety measures will be applied in your area.
In Cannock the team were fantastic as always, (special shout out to Steve Barnes) and it was all over within an hour. The bonuses; a lovely drink, biscuits and an hour off from home schooling more than makes up for it!!